Refund and shipping Policy

Products can be returned within 24 – 48 hours if any Spillage/Breakage is identified. We do not accept return of used products under any circumstances. For safety and hygiene reasons this merchandise cannot be restocked or resold so we do not accept returns.

Any queries on product details or usage instructions we suggest you to speak to our expert team via Instagram – @tribalmart (or) support@tribalmart.org before placing your order.

Your satisfaction is our primary goal and we truly believe that you will love our products, but if you are unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.

Adhivasi Tribal Mart LLP is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients.
People with sensitivities or possible allergies to any listed ingredient should not use the product. In case you are in doubt always try an allergy patch test and if at any time irritation occurs, discontinue use of the product and consult a Physician.
We are almost a PLASTIC FREE Brand and most of our deliveries are plastic free. Hence there are times when the packaging gets damaged. If you have a product loss like spillage or breakage of the container, we will replace the product
for you. However if it is only a physical damage like a dent or a scratch, we will not be able to process a refund or return.

Shipping Policy

Shipping & Delivery

Even though we are a website, and we function 24×7, recipient business hours are from 1000 to 1900 hours Monday to Friday. All orders will be prepared and dispatched within 2 working days of placement of order with our preferred carriers. Even though delivery time is stipulated and not in our ultimate control, we expect the customer to receive the ordered product within 3-5 working days of dispatch.

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